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Patient
Rights
This
policy is adopted by Syringa General Hospital with the expectations
that its observance will contribute to more effective patient
care and greater satisfaction of the patient, the physician,
and the Hospital organization. Further, it is anticipated
that the policy will be supported by the hospital, on behalf
of its patients and their families, as an integral part of
the patient care process. A summary of this policy regarding
Patient Rights is given to each patient or surrogate decision
maker upon admission to the hospital. Patients not being admitted
but presenting for diagnostic or therapeutic procedures may
request the summary but will not routinely receive the handout.
Respectful
Care and Management of Pain
The
patient has the right to considerate and respectful care which
optimizes the comfort and dignity of the patient throughout
his/her treatment. This includes the patient’s right to receive
aggressive and appropriate pain management when indicated.
All pain management activities are provided with an appropriate
concern for the patient, and above all, with the recognition
of the patient’s dignity as a human being.
Notification of Admission
The
hospital will notify the patient’s physician and a family
member or other representative at the patient’s request. The
hospital will not routinely notify other persons about a patient’s
admission without the patient’s permission.
Billing Information
The
patient has the right to receive an explanation of his/her
bill, regardless of source of payment; to receive information
about hospital policies on charges and payment method responsibility.
Information about Treatment
The
patient has the right to be well informed about his/her illness,
possible treatments, and likely outcomes and to discuss this
information with his/her doctor. The patient has a right to
know the names and roles of the providers treating him/her.
The patient also has the right to know the immediate and long-term
financial implications of treatment choices, insofar as they
are known. The patient has a right to be told of realistic
care alternatives when hospital care is no longer appropriate.
Informed Consent/Refusal of Care
The
patient has the right to receive from his/her physician the
information necessary to give informed consent prior to the
start of any procedure and/or treatment. Except in emergencies,
such information should include, but not necessarily be limited
to, the specific procedure and/or treatment, the medically
significant risks involved, and the probable duration of incapacitation.
The patient has the right to know of any medically significant
alternatives for care or treatment. The patient has the right
to refuse recommended treatment or plan of care to the extent
permitted by law, and to be informed of the medical consequences
of this action.
Advanced Directive
The
patient has the right to an Advance Directive (such as a
living will, health care proxy, or durable power of attorney
for health care) concerning treatment or designating a surrogate
decision maker, with the expectation that the hospital will
honor the patient’s wishes to the extent permitted by law
and hospital policy. The provision of care will not be conditioned
on the existence of an advance directive.
Treatment Privacy
The
patient has the right to every consideration of privacy,
and to receive care in a safe setting, free from all forms
of abuse and harassment. The patient has the right to refuse
to talk with or see anyone not officially connected with
the hospital, including visitors, or persons officially
connected with the hospital but who are not directly involved
in his/her care. He/she has the right to be interviewed
and examined in surroundings designed to assure reasonable
audio/visual privacy. This includes the right to have a
person of one's own sex present during a physical examination,
treatment, or procedure performed by a health professional
of the opposite sex. The patient has the right to wear appropriate
personal clothing and religious or other symbolic items,
as long as they do not interfere with diagnostic procedures
or treatment. The patient may request a transfer to another
room if patient or visitors in his/her present room are
unreasonably disturbing him/her.
Confidentiality of Records and to Access Information Contained
in One’s Own Record
The
patient has the right to expect that all communications
and records pertaining to his/her care be treated as confidential.
The patient or his/her legal representative has access to
this information within the limits of the law. (See Syringa
General Hospital’s Notice of Privacy Practices).
Request for Service and/or Transfer
The
patient has the right to the hospital’s reasonable response
to his/her request and needs for treatment or service, within
the hospital’s capacity, its stated mission, and applicable
law and regulation. The patient has the right to expect
that the hospital will give the necessary health services
to the best of its ability. Treatment, referral, or transfer
may be recommended. If transfer is recommended or requested,
the patient will be informed of the risks, benefits, and
alternatives. The patient will not be transferred to another
institution unless that institution agrees to accept the
patient. The patient will not be transferred without
his/her consent.
Hospital Affiliations
The
patient has the right to know if the hospital has interests/business
relationships with outside parties that may influence his/her
treatment and care. These relationships may be with educational
institutions, other health care providers, or insurers.
(See also the Syringa General Hospital Notice of Privacy
Practices).
Experimental Research
The
patient has the right to consent or decline to take part in
research affecting his/her care. If the patient does not choose
to participate, he/she will receive the most effective care
the hospital otherwise provides.
Restraints
The
patient has the right to be free from chemical or physical
restraint except when medically necessary to protect him/her
or others from injury. Restraints will not be used as a convenience
to the staff, nor as a means of coercion, discipline, or retaliation.
Restraints will used only to improve the patient’s well being,
and when less restrictive interventions have been tried and
found ineffective, and will require the order of a physician.
Complaint/Grievance
The patient
and his/her family have the right to present complaints concerning
the quality of care either verbally or in writing to the department
manager, or administration. To immediately access the complaint
procedure, the patient may speak to the Charge Nurse, or may
pick up the telephone and dial the switchboard (extension
510) and request to speak with the manager of the area with
which he/she has concerns. After discharge, the patient may
call the hospital (983-1700) and ask for a Patient Representative,
the Performance Improvement Coordinator, the Compliance Officer,
or the Administrator. (See also the Patient Complaint or Grievance
Procedure).
The patient
may also file a complaint about patient care or services received
with the Idaho Bureau of Facility Standards, 3380 Americana
Terrace, Ste 260, Boise ID 83720 (208-334-6626
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