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Dear Syringa Patient:

We would like to hear from you about your recent experience with Syringa Hospital. Whether you are a first time, or a long time Syringa Patient, we are very interested in hearing your thoughts. Your feedback provides valuable information to help us in our goal to give all of our patients the highest quality care and service, and to recognize employees who go above and beyond.

General Questions

         
1. Please make your selection for when services were
last used at Syringa General Hospital:

2. Please select the type of service you received from Syringa General Hospital:

If Other was selected above, please indicate
the type of service you received:

Service & Attitude

Agree
Strongly		 Agree Disagree Disagree Strongly N/A
Don't Know
1. The registration and/or admission process was performed promptly and courteously.
2. Employees treated me with courtesy, compassion, and respect
3. My doctor treated me with courtesy, compassion and respect.
4. My family and visitors were treated with courtesy and respect.
5. My opinion was respected; I could participate in decisions about my care.

Comfort & Pain Management

Agree
Strongly		 Agree Disagree Disagree Strongly N/A
Don't Know
1. My pain or discomfort was managed effectively.
2. Employees were attentive to my personal needs (e.g. answering call bell).
3. Employees were prompt in responding to my pain or comfort needs.

Teaching & Understanding

Agree
Strongly		 Agree Disagree Disagree Strongly N/A
Don't Know
1. My doctor fully explained and answered questions about my plan of care.
2. Nurses and therapists explained and answered questions about my plan of care.
3. I received clear understandable explanations about my medications.
4. I received clear teaching about how to care for myself on my return home.

Access Facility

Agree
Strongly		 Agree Disagree Disagree Strongly N/A
Don't Know
1. Parking was convenient.
2. It was easy to find my way to where I was going.
3. Meals were satisfactory in taste, appearance, and portion size.
4. The facility was clean and tidy.
5. My surroundings were comfortable (temperature, noise, odors.)

Overall Satisfaction

Agree
Strongly		 Agree Disagree Disagree Strongly N/A
Don't Know
1. The overall attitude displayed by Syringa General Hospital staff is that they truly cared about me as a person and worked together to provide the best care possible.
2. I would recommend Syringa General Hospital to my friends and family.
3. I plan to use SGH for my future healthcare needs.

Information and Comments

Yes
No
      
1. Do you have any questions or concerns about your bill?
 
2. If yes, you may contact our Patient Financial Services department at: 208-983-8559 Sheri Fantini
3. Would you like to mention any of our staff who provided exceptional service?
Do you have suggestions about how we can improve the quality of our services?
Please list your comments below:
If you would like to speak further about your experience at SGH, or would like to receive a confidential response to your comments, please let me know:

Joe Cladouhos, CEO
208-983-8525 Toll Free: 1-800-772-5137 x 525
jcladouhos@syringahospital.org

Optional:
Name:
Phone number:
Email:
 
NOTE: if you would like to receive an emailed response to your comments in this survey, please remove "survey@syringahospital.org" in the above Email field and replace with your own personal email address. If the results of this form are to be sent anonymously, please do not modify the Email field above.